FAQ

How long does delivery take?

UK 6–10 working days, EU 7–12 working days from dispatch. You'll receive tracking by email.

How much is shipping?

Free over £45 (€50 in the EU). Otherwise a flat £3.95.

Will I have to pay customs or VAT on delivery?

No. Duties and taxes are included in the price you pay at checkout.

Can I return my order?

Yes – within 30 days of delivery for a refund. See our Shipping & Returns page.

My item arrived damaged. What do I do?

Email us a photo or short video within 30 days. We'll send a free replacement or refund you.

How do I track my order?

Use the tracking link in your shipping email. If you can't find it, contact us with your order number.

Which payment methods do you accept?

Major credit and debit cards, processed securely at checkout.

How do I use WELCOME10?

Enter the code at checkout for 10% off your first order.

How do I contact you?

Email barracaoestilo@barracaoestilo.com or WhatsApp +55 47 99656-1313 – we reply within 1 working day.